Condensed Privacy Policy

Scope

This document applies to personal information collected by the Bendigo and Adelaide Bank Group (“we”) and sets out how we safeguard your privacy.

In this document, the Bendigo and Adelaide Bank Group includes Bendigo and Adelaide Bank Limited and its subsidiaries, agencies and franchises (including Community Bank branches).

Privacy Policy

The Bendigo and Adelaide Bank Group recognises the importance of protecting your privacy. We are committed to ensuring the continued integrity and security of the personal information you entrust to us.

We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers, shareholders and other individuals with whom we conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.

Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.

Collection

We usually collect personal information directly from you.

Sometimes we collect or confirm personal information from a third party. We will have used reasonable efforts to obtain your consent to do this.

In some cases we may also need to collect sensitive information from you (such as health related information). If we are required by law, we will ask you for your consent to collect this information before we do this. For more information see Privacy Policy ‘Collection’.

For the purposes of complying with our obligations under anti-money laundering laws, we are required to collect personal information to confirm your identity and we may also collect personal information about you from commercially available third party databases.

We use cookies so that it is easier for you to use our website. Cookies store information about your preferences, enabling you to take full advantage of our services. We also use cookies so that we can determine which parts of our website are visited most often, or whether you visited our site from another party’s website. Sometimes cookies are used by a third party service provider who we have an agreement with to monitor the success of our marketing campaigns. For more information see Privacy Policy ‘our website and the use of cookies’.

Use and disclosure of personal information

We use your personal information to provide you with financial products and services and to perform our regular and necessary business functions.

We may disclose your personal information to organisations that carry out functions on our behalf and to other third parties where the product or service requires this.

We may also share your personal information within the Bendigo and Adelaide Bank Group, our joint venture partners to tell you about other products and services we think you may be interested in.

We do not sell your personal information to outside companies.
For more information see Privacy Policy ‘Use and Disclosure’.

Accessing your personal information and opting out of marketing

In most cases you can access the personal information we hold about you, and you can ask us to correct the personal information we hold about you. For more information see Privacy Policy ‘access and correction’.

You can opt out of receiving marketing material from us at any time. For more information see Privacy Policy ‘opting out of product promotions’

How to contact us

If you have any questions about this document, what personal information we may hold in relation to you or wish to make a complaint regarding the treatment of your personal information by us you should contact us. For more information see Privacy Information ‘Contacting Us’:

Date of Publication - December 2008